Wednesday, 19 December 2007

Email bitch slapping

I know the joys or otherwise of emails going back in forth.

A few months ago, I got into communication with the devleoper behind York43, like Sea Temple, wanted to build in Yorkeys Knob, but wanted one less knob.

So this week we see in Auckland, a catering company manager told a customer, "You were probably bottle feed till late teens", in an email exchange.

Margaret McHugh at Gourmet Food Store told Hayley Johnstone at Ray White in Auckland, "I expect you still believe in Santa Clause".

I think this exchange was rather funny actually.

Anyway.. have fun reading the full dialogue....


----- Original Message -----
From: Hayley Johnstone hjohnstone@raywhite.com>
To: Gourmet Food Store deli@ihug.co.nz>
Sent: Thursday, December 13, 2007 8:57AM
Subject: Catering - Monday 17th Dec

Hi Margaret,

We are having a group of 30 people next Monday from 4.30 pm. (numbers to be confirmed)
I would like to know if you are available to cater for these nibbles please?

If you are available can I please order the following:

1. Beef & Hornradish Bon Bons in Filo
2. Fresh Salmon sushi
3. Mini Spinach & Feta quiche - Please make the smaller quiches or cut them in half
4. Glazed Chicken drumsticks
5. Fresh bowl of strawberries - can we have these dipped in chocolate?

Can you please send me a quote beforehand as well?

Thank you

Hayley Johnstone
Accounts and Event Management
Ray White Real Estate
Phone 09 377 5069
Fax 09 377 6845
Mobile 021 327 310


=============

From: Gourmet Food Store deli@ihug.co.nz
Sent: Thursday, 13 December 2007 8:59 p.m.
To: Hayley Johnstone
Subject: Re: Catering - Monday 17th Dec

Hi Hayley,

Beef Filo $2 $2
Quiche $2 $2
Sushi $2 $1.50
Drumsticks $3 $2.50
Total $9.00

Large Strawberries dipped in Chocolate minimum 2 per person $2.00 each x 2 == $4.00 9and 4 ==== $13.00 per person

Regards Margaret.

Gourmet Food Store
Ph & Fax : 81 555 31
Mobile : 0274 347 199
E-Mail : deli@ihug.co.nz
Web : www.gourmetfoodstore.co.nz



================
From: Hayley Johnstone hjohnstone@raywhite.com
To: Gourmet Food Store mailto:deli@ihug.co.nz
Sent: Thursday, December 13, 2007 8:11 PM
Subject: RE: Catering - Monday 17th Dec

Hi Margaret,

The food we have ordered amounts to only $8 per person. Are the strawberries $5 each per person?

Kind regards,
Hayley

========================

From: Gourmet Food Store deli@ihug.co.nz ]
Sent: Thu 12/13/2007 11:40 AM
To: Hayley Johnstone
Subject: Re: Catering - Monday 17th Dec

Hello Hayley, The price will be $13.00 per person

Regards
Margaret.
Gourmet Food Store

========================

From: Hayley Johnstone
mailto:hjohnstone@raywhite.com
To: Gourmet Food Store mailto:deli@ihug.co.nz
Sent: Friday, December 14, 2007 8:05 AM
Subject: RE: Catering - Monday 17th Dec

Hi Margaret,

On the website your prices are advertised differently?

Can you please send me the pricing on strawberries not dipped in chocolate?

Kind regards,
Hayley

=========================

From: Gourmet Food Store [mailto: deli@ihug.co.nz]
Sent: Monday, 17 December 2007 6:09 a.m.
To: Hayley Johnstone
Cc: Marg Keen
Subject: Re: Catering - Monday 17th Dec

Hi Hayley,

You placed an order last Thursday and have NEVER confirmed your order for Monday AFTER 3 emails .

You asked for a quote which you were given then queried the prices against the website.Why ask in the first
place. May I suggest you read the Home page of our site regarding pricing.

I personally don't have the time or inclination to sit on the computer all day playing email ping pong. Please confirm your order by 9am this morning some 7 hrs before the function begins TELEPHONE 8200668 otherwise I will take it that the order is no longer required the QUOTE IS $9.00 PER PERSON .( at this late stage chicken drumsticks will not be an option Thai chicken cakes or mini chicken satays,s will be ) AND MAY I SUGGEST YOU COLLECT YOUR OWN STRAWBERRIES.

We are a very busy catering company who has given you very good service in the past and will not be treated in this off hand manner business is business. This job if goes a head will be cash on delivery or payed by credit card.
Incidentally we are going to be selling our house very soon and question your companies professional practises if this incident is anything to go by.

Regards Margaret.
Gourmet Food Store

========================

From: Hayley Johnstone hjohnstone@raywhite.com
To: Gourmet Food Store

Sent: Monday, December 17, 2007 8:58 AM
Subject: RE: Catering - Monday 17th Dec

That is the rudest email I have received in a long time.

We will not be requiring your services again.

Hayley

=====================


From: Gourmet Food Store [mailto:deli@ihug.co.nz]
Sent: Monday, 17 December 2007 10:06 a.m.
To: Hayley Johnstone
Subject: Re: Catering - Monday 17th Dec

Get into the real world young lady if you ever attain
the position to be self employed you may understand hard
working successful business people don't make it hiding
behind late floods of emails. Not having the fortitude to
call by telephone tells me your incrusted in your sit down
loads of spare time job.

Re rudest email tells me you once again you are not in
the real world and haven't fully matured but it will
happen.You were probably bottle feed till late teens.

I just have so much fun with time wasters. Have a great
party shame you will have to pay so much more for it.

I will hopefully be calling your boss before Christmas
re our not listing our property with Ray Whites I am sure
they will be interested and could give you more to do. And
you thought my first email was rude. I expect you still
believe in Santa Clause.

Gourmet Food Store

2 comments:

Jude J Troublemaker said...

This same Gourmet Food Company had an email tirade in September to another unsuspecting client. I suggest the Gourmet Food Company owner give up her "Day Job". At the rate she is going there will be no "Goodwill" if she tries to sell the business.

Jude J Troublemaker said...

I read that the owner of the Gourmet Food Company, was the ex Deputy Mayor of Queenstown, NZ. Hmm perhaps if our Mayor is looking for a new job come March, catering could be an option. To be fair though, KB is a lot more articulate and has better spelling skills.